I’ve stayed in London many times but never had the occasion to stay at this particular hotel but had the chance to experience it as part of a business conference that was held at this location. Located near Paddington Station and the Edgware tube station, the Metropole is a busy location. It does not feel relaxed or comfortable, but, rather, has a feel of hustle and bustle.
The area around the hotel is heavily Arabic and, as a result, there are lots of ethnic restaurants in the area that are worth a try for good Middle Eastern food. Baker Street is a close walk in one direction and Oxford Street can be reached on foot in about 10-15 minutes walk.
There were lots of things this hotel did well. The staff was very friendly and thanked me for my business on multiple occasions. The business facilities were good, the internet was fast, there is a nice fitness center and pool, and the room was fine. The Executive Lounge was good, not spectacular.
But, I didn’t particularly care for this location. They didn’t do anything wrong. It’s me, not them. I just never felt relaxed and didn’t feel the hotel had any personality. So, the rating below is still good and not a reflection of the service levels.
Final Grade: B
Points and Dollars
My total spend for my four nights was $1,186 (rate of $149 per night for first two nights and $235 per night for second two nights).
For this, I earned 9,541 base points plus my “Points and Points” bonus of 4,770 and my Diamond bonus 4,770. I got my Diamond “MyWay” bonus of 1,000 plus the AMEX on-line booking bonus of 500. The Q2 Double Points bonus netted me another 9,541 and, for some reason, I still occasionally get a 2011 Any Weekend bonus of 1,000. Plus, the first two nights were paid in advance and registered in the Facebook 24 Hour bonus event so I will see another 2,500 points there plus 10,674 from charging it all to my HHonors Surpass card by AMEX at 9 points per dollar. Total HHonors earnings equals 44,296 points.