For my first trip to Munich, I was looking for a Hilton property that was well-located, relatively easy to get to, and that offered either a really low rate or a “Points & Money” rate option. I actually had two separate stays separated by a trip to Austria, but will combine the experience into one review for simplicity.
The Hilton Munich City fit all of my criteria. Unfortunately, the “easy to get to” portion of the criteria became a major rub and a rare disappointment with Hilton and their management. Here is what their web site says about transportion:
DIRECTIONS FROM THE HOTEL STAFF
Take the suburban train S8 from “Franz-Josef Strauss” airport (MUC) towards Munich. The train station is between Terminals 1 and 2. Trains run at least every 20 minutes and the journey takes 35 minutes. Get off the train at the Rosenheimer Platz station and follow the signs to ‘Gasteig’. The Hilton Munich City hotel is situated directly above the station. You do not even need to step outside the station, just follow the signs to “Gasteig” and take the elevator to the lobby.
This seemed ideal and upon arrival at the very nice Munich airport, I found the train station and took the designtated train without a problem. The problem was that the train didn’t stop a the Rosenheimer Platz as the directions said. Luckily, Iwas paying attention to the stops and realized that we were well past the intended stop when we arrived at the Pasing stop. I got out and asked about and was told I would have to take a train back in the opposite direction, get off at the Ostbanhof station (East Station) and take a shuttle bus to a stop across from the hotel.
Two hours after I caught the train at the Munich airport, I arrived in the Executive Lounge at the hotel a sweaty, upset mess. When the pleasant clerk asked, “Did you have a good trip in?” I replied honestly but not angrily. She was obviously aware that the station had been closed for repairs. I told her that I thought the Management had done a terrible mis-service to their guests by having the wrong information on the website and that they needed to change the information on the site.
What was perhaps most disappointing to me was that management never made any attempt to contact me to apologize or make sure they understood my issue. I would have expected more whether I was a non-HHonors member, much less as a Diamond. And, they have never changed the information on their website.
It does turn out that the construction work only affects weekends and during the week, the station could not be more convenient, as advertised. But, I have to think I was not first person to have wasted a lot of time and effort and that I won’t be the last. In fact, this could be vastly more disastarous for a traveler who is not familiar with train systems, doesn’t speak German, etc.
There were a couple of other small misses on my second stay – an incorrect room service order; a completely empty mini-bar on check-in; no bath mat in the restroom. None of these a major issue but, taken together, enough to warrant some attention from management.
The hotel location, once there, was excellent with a 10 minute walk bringing you across the river and into a wonderful outdoor market/beer garden and another few steps to the Marienplatz.
Final Grade: C
Points and Dollars
At the time of my booking ,the AAA (American Automobile Assoc.) rate, that allows cancellation, was $287 USD per night. The standard point redemption was 40,000 points per night which would have equaled a redmption value of .72 cents per HHonors point.
Alternatively, I could book at “Points & Money” award for 20,000 points plus $69.24 per night. This would total to $207.72 which includes tax, which you have to pay on the cash outlay portion of the stay, plus 60,000 HHonors points. While you don’t earn HHonors points on the “Money” portion of the rate, you do earn points on incidentals and also receive a couple of the bonuses normally attached to Hilton stays. Since I earned 8,300 HHonors points on this stay (making my net point cost 51,700), my redemption value comes out to a very respectable 1.26 cents per point.
For my three night stay (total), my total bill was $281 with tax. As a result, I earned 8,300 points based on the following breakdown:
- Base points = 692
- “Points and Points” bonus = 346
- Diamond 50% bonus = 346
- Q3 Triple Points Promo = 1,384
- AMEX on-line booking bonus = 1,000
- Diamond MyWay Bonus =2,000
- HHonors Surpass card by AMEX (9 points per dollar) =2,532