New Delta Facilities at EWR

When I checked in today at Newark (EWR), I discovered that Delta has moved their check-in facilities from level 4 down to level 2 with celebratory balloons everywhere.  While it is not clear to me that the customer experience will be all that much different, everyone of the Delta agents was pretty jazzed up about it.

Newer equipment, better layout, a little more space, and fresh paint all make a difference when working a station day after day.  Delta probably can’t do anything about the air traffic at this airport, but at least seems like they are doing what they can with their facilities.

I have not seen any PR releases from Delta on this so it appears I happened into this right at its launch.  Maybe Delta will give more details on these improvements might change  the customer experience?


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