Hilton, Delta Score High on Customer Satisfaction Index

My two “go to” travel providers – Delta Airlines and Hilton Hotels – scored well on the American Customer Satisfaction Index that was released a couple of weeks ago.

Hilton scored first in the category beating runner-up Marriott Hotels.  Hilton’s large footprint, range of brands in both price and amenities, and their consistency of service are what keep me coming back to them

Delta scored third in the airlines category behind JetBlue and Southwest but firmly ahead of other “legacy” carriers such as United/Continental, US Airways, and American.  When reading other travel blogs and message boards where Delta’s frequent flyer program, SkyMiles, is held in such low esteem, I always wonder if I should try out some others.  However, as a butt in seat traveler, my number one concern is the product and I don’t think Delta’s can be beat..


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