United’s 777 Business Class – FRA – ORD – LEX

After the quick overnight in Frankfurt, it was time to finish up the trip with United in their newly configured Boeing 777-200 business class.  Of course, I was happy to be flying business class instead of economy for this nine hour flight but, overall, disappointed with this product offering.  Here are the pros and cons of this business seat.

What I didn’t like about the seat

  • First, they are crammed in with 8 seats per row in a 2-4-2 configuration.  I’ve never seen this kind of density in trans-continental business class.  They are able to offer 40 seats in this class, as a result, but with little privacy and difficult aisle access for windows and middle passengers.
  • Very little privacy and not much room.  There is a shared armrest but no seat back pouch or any other real area to store small items.  Luckily, the section was not very full and I was able to move to an aisle with and empty seat beside me.  If I had not been able to do that, it would have been a much worse experience.
  • The aisle seats feature armrests, on the aisle side, that are designed to move to different heights.  In both seats that I sat in, it was extremely difficult to get them to lock into place.  The first one would not lock at all and the second had to periodically slammed into position.  It sounds like a small thing but having a floating arm rest is not comfortable for nine hours.
  • The length of the seat in lie flat position was good, but very narrow.  It really almost impossible to turn onto your side in the lie flat position without being pretty ramrod straight.

What I did like about the seat

  • I’ve read other reviews that say that the seat is too short but I do not concur.  I’m 6′ 2″ and the seat was plenty long when in lie flat position.
  • The seat comfort was pretty good in most upright positions.
  • The AVOD system was very good.  The screen was beautiful and, I’d guess, about 17″ in size.  A good selection of options and a remote that was very responsive.

The food service on the flight was fine.  I didn’t particularly care for the main course options, but others may have loved them.  I also thought the flight attendants that I interacted with were great.  I’ve read many reviews in the past year about “surly” flight crews, but my experience on this flight was just the opposite.

Overall, it was disappointing compared to my usual experience with Delta who, by contrast, have only four seats across on their transcontinental 777 business class configuration.

After a 3 hours stop in Chicago, I finished my trip with a short one and a half hop down to LEX, arriving right on time despite another round of snow and freezing temps in both Chicago and Lexington.

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